We want you to love your frankies.freds pieces! If there’s an issue, we’re happy to help.
1. Returns & Exchanges
- Change of Mind Returns: Accepted within 30 days of delivery for store credit.
- Faulty or Incorrect Items: Returns accepted within 90 days for a full refund or exchange.
- Items must be unworn, unwashed, and in original condition with tags (if applicable).
2. Refunds & Shipping Costs
- Change of Mind: Store credit only, with the original shipping cost deducted from the credit amount. Return shipping is at the customer’s expense.
- Faulty or Incorrect Items: Full refund or exchange, with return shipping covered by us.
3. How to Request a Return
Email us at frankies.freds@gmail.com with:
- Your order number
- The reason for return
- Photos (if applicable)
We’ll get back to you within 2 business days to assist.
Updated: 27 February 2025
